Loomline StudioPrivacy Policy
This policy explains how Loomline Studio collects and uses personal information from people enquiring about or booking courses. It applies to information submitted through our website and by phone.
Data controller
Loomline Studio, operating from Leeds, is the data controller responsible for the personal information described in this policy. Any question about how your data is handled can be sent to us using the contact details on our website.
Legal framework
Personal data is handled in line with UK GDPR and the Data Protection Act 2018 and other rules in force in United Kingdom. Where this policy and the law diverge, the law takes precedence.
Data collected through the request form and by phone
When you submit an enquiry or booking form, we collect your name, phone number and any comment or message you provide, along with the course or session you're interested in. If you contact us by phone, we may note the same details from that conversation to follow up on your request.
Purposes and legal basis
We use this information to respond to enquiries, arrange bookings, send course confirmations and issue invoices, which we consider necessary for entering into or performing a contract with you or a legitimate step in responding to your enquiry. Where site analytics are used, this is based on your cookie consent, as described in our cookie policy.
Storage period
Enquiry and booking information is kept for as long as needed to deliver the course and handle any related correspondence, and generally deleted or anonymised within three years of your last contact with us, unless a longer period is required for accounting records.
Sharing with staff and subcontractors
Your information is shared only with the trainers and administrative staff involved in delivering your course, and with any subcontracted mentor where a session is delivered on our behalf. We do not sell or rent personal information to third parties.
Your rights and how to exercise them
You have the right to ask what personal information we hold about you, to request corrections, and to ask for it to be deleted where we are not required to keep it for legal or accounting reasons. Requests can be sent by email or phone using the contact details on our website, and we respond within one month.
Questions about this policy
Write to [email protected] or call +44 29 794 17553 during Mon-Fri 09:30-17:45. Every request receives a reply within one business day.
- Merchant
- Loomline Studio Ltd.
- Registered address
- 7 Cathedral Road, Cardiff, CF11 9LL, United Kingdom
- [email protected]
- Phone
- +44 29 794 17553
- Working hours
- Mon-Fri 09:30-17:45
- Registration
- Company No. 13707011