Loomline StudioCancellation & Refund Policy
We understand that plans change, and we try to be reasonable about rescheduling course places or single sessions.
Cancellation window
Cancel by phone or email at least 24 hours before the agreed start and no charge applies. Cancellations made later may be billed for materials already purchased on your behalf, as stated in the quote.
Rescheduling
Rescheduling is free of charge. We offer the nearest available slot within one business day.
When a refund applies
A full refund applies if we cancel the booking, if we fail to deliver the agreed scope, or if the result departs from the quote and cannot be corrected within a reasonable period.
- Full refund if you cancel a place more than 7 days before the course starts
- Course credit, rather than a refund, if you cancel between 48 hours and 7 days before the start
- No refund for cancellations within 24 hours of a session or course start, though we'll try to move you to a later date once
- Full refund if we cancel or reschedule a course and no suitable alternative date works for you
Requesting a refund
- Email or call us to request a cancellation or reschedule
- We confirm whether a refund or credit applies based on timing
- Agreed refunds are returned by bank transfer within five working days
Timeline
Approved refunds are paid within five working days by bank transfer to the account the payment came from.
Questions about this policy
Write to [email protected] or call +44 29 794 17553 during Mon-Fri 09:30-17:45. Every request receives a reply within one business day.
- Merchant
- Loomline Studio Ltd.
- Registered address
- 7 Cathedral Road, Cardiff, CF11 9LL, United Kingdom
- [email protected]
- Phone
- +44 29 794 17553
- Working hours
- Mon-Fri 09:30-17:45
- Registration
- Company No. 13707011