Frequently Asked Questions

Answers to the questions we're most often asked before someone books a course, a workshop or a mentoring session.

1. 1

   How do I book a project with the studio?

   Get in touch through the contact form with a short description of what you need; we reply with either a follow-up question or a written quote, usually within two working days.

2. 2

   How is the price worked out, and can it change once work starts?

   We quote a fixed price based on the scope you describe at enquiry stage. If the brief genuinely changes partway through, such as adding a section that wasn't discussed, we agree any adjustment in writing before doing the extra work; the original quote never moves on its own.

3. 3

   When is payment due?

   Payment is due on completion, once the site is reviewed and handed over. We accept bank transfer or cash paid directly at the final handover meeting.

4. 4

   What happens if I need to cancel or postpone a booked project?

   Let us know as early as possible. Cancelling before design work begins carries no charge beyond any hours already spent on the brief; postponing simply moves your slot to the next available date.